PRODUCT RETURNS - WITHDRAWAL
Conditions for the exercise of a right
You have at your disposal a deadline of fourteen (14) calendar as specified by law to withdraw from the purchase you may have made through our online store, without giving the reasons or providing us with any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you bought from our online store, and receive your money back.
The above deadline of fourteen (14) calendar days for the exercise of his right of withdrawal, starts from the day after you or a person you may indicate to us as responsible for the receipt of your products (other than the carrier) acquire the physical possession of the purchased goods. In case you have ordered more than one piece of goods with an order and which are delivered separately, the time limit for exercising the right of withdrawal in accordance with the above starts from the day after you or any person you may indicate to us as the person responsible for receiving your products (other than the carrier) acquires the physical possession of the last good.
Procedures for exercising a right:
In order to exercise the right of withdrawal, you must, before the expiry of the period for exercising it in accordance with the above, inform us of any decision you may have to withdraw from the Sales Agreement we have concluded, by means of a clear statement (e.g. a letter) which you will send by post, fax or e-mail to the following contact details of margeo.gr (firstname.lastname@example.org) or by filling in the model form attached to these Terms. BACKTRACKING (you will find it at the end of the text) and sending it (print it or attach it) according to the above. With the electronic submission of the Ypachoris Form, the margeo.gr will send you without delay to your email that you have provided us with confirmation of receipt of your withdrawal.
Consumer obligations upon withdrawal
In order to comply with the withdrawal period, you must send us your statement of exercise of your right of withdrawal before the expiry of the withdrawal period in accordance with the provisions hereof. It is expressly agreed that your announcement regarding the exercise of the right of withdrawal is considered to have been received by us on the next working day from the sending to us of the Statement of Withdrawal in accordance with the provisions hereof.
In case of exercise of the right of withdrawal in accordance with the above, you must return to us (at the address indicated herein) the product from the purchase of which you withdraw immediately - unless we have agreed to receive it from you in case of withdrawal - without undue delay and in any case within fourteen (14) calendar days from the day on which the announcement of your decision to withdraw from the Contract as defined herein. The deadline is deemed to have been met if you send back the goods before the expiry of the 14-day period.
the cost of returning the products is incurred by you. If the return is made from Cyprus or other countries abroad, the cost of returning the products in case of withdrawal is borne by you, unless they are damaged or wrong products, in which case the cost of the return is borne by us.
If you withdraw from a purchase in accordance with the provisions hereof, we will refund all the money we have received from you, excluding the transportation costs borne by you.
In the event that your return is made by courier or a transport company that has not been indicated by us, the return costs must be paid by you with our headquarters as the delivery point and no return costs will be withheld from us.
The refund will be made immediately, without undue delay and in any case no later than ten (10) days from the date that the margeo.gr will receive the returned products in accordance with the above defined provisions.
The refund is made by crediting your bank account which will be notified to margeo.gr during the exercise of the right of withdrawal. In any case, no expenses will be charged for such a refund. In case you wish, your money can be credited to your personal Account kept at margeo.gr.
We are entitled to delay the refund of your money until we receive back the goods from the purchase of which you are withdrawing in the same good condition in which you received them. In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you withdraw, you must return them along with the basic product from the purchase of which you withdraw, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is produced for us.
You acknowledge and consent that it is your responsibility to reduce the value of the returned products, which (decrease) occurs as a result of your management of such products other than that necessary to determine the nature and properties of the products.
It is clarified, however, that in order to get your money back in case of withdrawal, the product must be in the excellent condition received without damage and must be complete, within the original packaging and accompanied by all relevant documents. The margeo.gr does NOT receive products that are returned during your withdrawal and which carry dirt, damage, abrasions, crushes and generally create the impression that they have been used beyond what is necessary to determine their suitability.
Also, the returned product must be accompanied by all the necessary documents you received upon receipt, otherwise the margeo.gr does not receive these as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms hereof.
MODEL DECLARATION OF WITHDRAWAL FROM THE DISTANCE CONTRACT
(Article 4 of Law 2251/1994)
TO: On margeo.gr
I, the undersigned, ........... (Name) ...........................
(Surname) of ................... (Street/ Number)
..................... (PC) ....................................................... a contract for the sale of the following goods with the ihosfos.gr, which I cancel.
I also solemnly declare that:
- I exercise the relevant right of unjustified withdrawal and return of the products within fourteen (14) calendar days from their receipt.
- That the products and their packaging are in their original condition and have not been unpacked, used, or suffered any damage or damage.
Date: ...../ ....../ 201...
I wish to credit the amount to my personal Account that I keep at margeo.gr.
The (H) Declarant (ousa) and Backtracking (-ousa)*
*it is signed only if this document is communicated on paper.